Niren Deshpande

Professional Profile

At a Glance

Seasoned Technology Leader with 22+ years spanning product development and consulting across Telecom, Healthcare, and Retail. Proven track record in delivering complex enterprise solutions with measurable business impact.

Expert in Salesforce implementations, Oracle Retail, cloud computing, and building high-performance engineering teams. Currently driving CRM business development and GTM strategy at CloudPrism Solutions.

Software Development

Project & Product Management

Microservices Architecture

Cloud Computing Solutions

Change Management

Stakeholder Engagement

Agile & Scrum

Technology Roadmap

Cross Functional Leadership

Team Mentoring

Quality Assurance

P&L Management

Career Journey

Experience

Nov 2025 – Present

Pune, India

Director, CRM Business Development

CloudPrism Solutions

Developing and executing GTM strategy for Salesforce and Zoho
Building and managing a healthy sales pipeline
Solution positioning, pre-sales, and partnership management
Managing Salesforce & Zoho vendor relationships

Feb 2020 – Sep 2025

Pune, India

Associate Director

Concord USA · Salesforce & Custom Development

Delivered million in revenue managing Salesforce Sales & Service Cloud projects
Improved profitability by 2% through proactive P&L management across 8+ enterprise accounts
Managed 0M+ in Fixed Price and T&M contracts with 2% project margin growth
Transitioned and set up a 24/7 support team of 20+ members, reducing incident resolution by 20%
Implemented Watson AI bots, reducing customer support agent cost by 30%
Built a Salesforce practice from scratch — 40+ practitioners delivering .2M in year one

Jun 2016 – Feb 2020

Pune, India

Delivery Manager

Accenture · Salesforce & Conga CPQ

Led 0M+ Salesforce implementation projects across 3 enterprise accounts
Achieved 100% customer retention as primary client contact for implementations
Secured million in new business by crafting winning RFPs for 15+ Europe-originated deals
Pioneered DevOps and Selenium automation, cutting testing costs by 20% and boosting release efficiency by 15%

May 2013 – May 2016

Bangalore, India

Project Manager

IBM · Oracle Retail

Directed 0M+ Oracle Retail support and upgrade for The Kroger Co., leading 22-member cross-functional team across 4 global locations
Maintained 99% SLA compliance with 24x5 operations and weekend on-call support
Led Oracle Retail suite upgrade v13.2.3 → v13.2.6 with zero business disruption

Nov 2007 – Mar 2013

Minneapolis, USA

Solution Architect / Manager

Oracle Corporation · Java

Led Release 14 for Oracle Retail Integration — RMS, WMS, SIM — with 100% on-time delivery
Designed and developed SOAP & RESTful APIs enabling efficient third-party application integration
Authored whitepapers and gap analyses enhancing product compatibility and scalability

Jul 2006 – Nov 2007

Minneapolis, USA

Associate

Cognizant Technology Solutions · Java

Transitioned 10+ critical applications post United Health Care's acquisition of Definity Health with zero disruption
Maintained 100% SLA compliance throughout application transition phase

Aug 2003 – Jul 2006

Pune, India

Software Engineer

Infosys · Java

Led 4-developer team building Telenet's billing system using Java and Java EE
Designed the Orders Module for Extreme Integration Support System
Supported 80k daily transactions with 100% SLA compliance

At a Glance

Experience

Education & Certifications